Warranty Info

Submitting a Luxyclad Warranty Application

Complete the form thoroughly: Fill out all required fields on the downloadable Form to ensure processing can proceed smoothly.

Get the form signed: The responsible party such as the property owner, contractor, subcontractor, or installer must sign the completed form.

Warranty registration deadline: Clients are required to register their warranty within 30 days of the project’s substantial completion date.

Send your signed warranty form for processing: Please email the completed and signed document to  [email protected]. Ensure that all required fields are filled out and the signature is included to facilitate the processing of your warranty application.

Installation

This warranty does not cover damage resulting from:

  • –Installation not performed in accordance with Luxyclad instructions
  • –Lack of proper maintenance
  • –Misuse, negligence, accident, or mishandling
  • –Shipping, processing, or installation damage
  • –Modification, alteration, repair, or part substitution
  • –Scratches or abrasion after installation
  • –Standing water in horizontal installations
  • –Vandalism or abnormal use
  • –Acts of God, fire, explosion, war, riot, or other events beyond Luxyclad ‘s control

Excluded Costs & Limitations

To the extent permitted by law, this warranty explicitly excludes:

  • –Labor costs associated with dismantling defective parts or installing replacement materials
  • –Freight, shipping, or transit costs associated with warranty claims
  • –Direct, indirect, special, incidental, or consequential damages

This limited warranty is exclusive and replaces all other express or implied warranties, including warranties of merchantability or fitness for a particular purpose. No oral or written representations by any Luxyclad representative may modify or supersede these terms.

Warranty Claims

Claims must be made in writing to Luxyclad within 30 days of discovering the defect(s) and within the applicable warranty period. Luxyclad requires all claims to be accompanied by a copy of the original invoice and photographs clearly identifying the defect(s). Authorization must be obtained from Luxyclad prior to initiating any repair or refinishing work. Written claims should be submitted to the Luxyclad Quality Department. Upon receipt of notice, Luxyclad must be given a reasonable opportunity to inspect and verify the claim.

Product Replacement

Luxyclad Limited is committed to continuous product development and reserves the right to make approved substitutions in design or specifications.

Loss or Damage in Transit

Luxyclad cannot be held responsible for product loss or damage caused by common carriers. Please review the bill of lading carefully to verify that your shipment is in good order before signing. Once products leave our plant, Luxyclad is no longer responsible for loss, damage, or shortages.

Maintenance

To maintain warranty coverage, the powder-coated finish must be cleaned annually using a soft sponge or cloth with fresh water and a mild, non-abrasive detergent (pH range of 5–9) to remove dirt, grime, and debris. Pressure washing and harsh chemical detergents are strictly prohibited.

Property owners must maintain written maintenance records, including:

  • –Date and time of cleaning
  • –Specific cleaning products used
  • –Name and designation of the maintenance person/company
  • –General condition of the powder-coated finish

Luxylife™ Warranty (Lifetime Material Coverage)

  • Coverage Period: “Lifetime” refers to a period of up to fifty (50) years, or for as long as the original purchaser/owner named on the registration lives and owns the property where the material was originally installed.

  • Material Guarantee: The LUXYLIFE™ limited warranty guarantees aluminum siding and soffit profiles against buckling, warping, rusting, corroding, and defects in materials or workmanship.

Luxyshield™ Warranty (15-Year Finish Coverage)

LUXYSHIELD™ refers to the factory-applied finish on Luxyclad architectural extrusions. The 15-year limited finish warranty guarantees against cracking, chalking, adhesion loss, and severe color or gloss degradation under the following standard definitions:

  • Cracking: No visible cracks in the LUXYSHIELD™ finish.

  • Chalking: Chalk resistance shall not exceed a No. 8 rating when measured in accordance with ASTM D4214.

  • Color Retention: Color change will not exceed five (5) CIE Lab units in accordance with ASTM D2244 (Section 6.3), measured on an exposed surface cleaned of surface contaminants and compared against original retained batch panels.

  • Gloss Retention: Gloss loss measured on a cleaned, exposed surface compared against original retained batch panels stored in dark conditions below 30°C.

  • Adhesion: Finish adhesion tested in reference to AAMA 2604-02 (Clause 7.4.2) will show no removal of the protective film.

Terms & Conditions

The LUXYSHIELD™ finish warranty is subject to the following conditions:

  • Environmental Exclusions: Coverage excludes exposure to corrosive or aggressive atmospheric environments, including chemical fumes, salt spray, or close proximity to saltwater bodies. Luxyclad requires a regular fresh-water cleaning program to prevent corrosion from accumulated environmental deposits.

  • Exclusive Remedy: Luxyclad’s sole liability under this warranty is limited to refinishing or repairing defective powder coatings at its sole discretion. Any repaired or replaced material will be covered for the remainder of the original warranty period.

  • Service Execution: All warranty work must be performed by a contractor or company selected by Luxyclad. Minor color variances between refinished/repainted sections and original surrounding profiles do not constitute a product defect.